Privacy Policy

Ankhora Wellness ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at ankhorawellness.com or make a purchase from us.

Information We Collect

We collect information that you provide directly to us when you create an account, place an order, subscribe to our newsletter, or contact us. This may include:

• Personal information: name, email address, phone number, shipping and billing address
• Payment information: credit card details and billing information, processed securely through Shopify Payments and third-party payment processors (we do not store your full payment card details)
• Order information: products purchased, order history, and transaction details
• Communications: emails, inquiries, and feedback you send to us
• Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, and interactions with our site (collected automatically)

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and returns
• Communicate with you about your orders, products, and customer service requests
• Send marketing communications, promotions, and product updates (only with your consent; you may opt out at any time)
• Improve our website, products, and overall customer experience
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations

Third-Party Sharing

We do not sell your personal information. We share your data only with trusted third parties who assist us in operating our business:

• Shopify: our e-commerce platform, which processes orders and stores customer data on our behalf
• Payment processors: to securely process transactions
• Shipping carriers: to deliver your orders (e.g., USPS, UPS, FedEx)
• Analytics providers: such as Google Analytics (GA4) to help us understand how visitors use our site
• Marketing platforms: to deliver relevant advertising and measure campaign performance (only with your consent)

These third parties are contractually obligated to protect your information and may only use it for the purposes we specify.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential cookies: required for site functionality, such as your shopping cart and authentication
• Analytics cookies: Google Analytics (GA4) helps us understand traffic patterns and improve our site
• Marketing cookies: used to deliver relevant advertising and measure campaign effectiveness (deployed only with your consent)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

Data Retention and Deletion

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including order fulfillment, legal compliance, and dispute resolution. When your data is no longer needed, we securely delete or anonymize it.

You have the right to request access to, correction of, or deletion of your personal information at any time. To make a request, please email us at hello@ankhorawellness.com. We will respond within 30 days.

Your Rights Under the CCPA (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information:

• Right to know: you may request details about the categories and specific pieces of personal information we have collected about you
• Right to delete: you may request that we delete the personal information we hold about you, subject to certain exceptions
• Right to opt out: you may opt out of the sale of your personal information (we do not sell personal information)
• Right to non-discrimination: we will not discriminate against you for exercising any of your CCPA rights

To exercise any of these rights, please contact us at hello@ankhorawellness.com with the subject line "CCPA Request."

Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit, secure payment processing through PCI-compliant providers, and access controls for our internal systems. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us so we can promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Ankhora Wellness
Email: hello@ankhorawellness.com